Cisco, Huawei, most manufacturer of network equipment has 1 year standard service coming with the hardware. To hlep customer knows the stutas of their core network device is our intianate.
Our new reminder tool exact data from our ERP date base, record the service period, and autoly send the email at the end of every month to customer and tell them which device will be service ended.
This is very hlepful for core and backbone network machines. For example, SNT service include Cisco TAC report, which is the elite from the industry to help slove problem. Also, Smartnet service incloud RMA replacement, make sure critical parts is always available.
All our deal data is in our database. So no matter what you buying from ICI, you will get notification from us, not only form Cisco or Huawei.
If customer do not wish renew their service, they could contact ICI team for tech suppot as usual, we will do our best to help you :-)
For more information of service clause, please feel free to contact ICI post sals team.
Amanda Meng, ICI Operation
Team, Beijing, China
+86 134 2616 0499 | +86 10 8893 7226
Skype: ay3494| Wechat: 1400768730
Live Blog: icisystem.blogspot.com
Web Site: www.icimart.com
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